6/09

Working papers:
Title	Co-authors	Date
Global Operations: Strategies for Managing Diverse Disruptions	N. Joglekar, A. Khurana, J. Zhang	June 09
Service Outsourcing (book chapter)	Y.P. Zhou	June 09
Information Sharing in Supply Chains (book chapter)		May 09
Service Outsourcing: Capacity, Quality and Correlated Costs	F. Zhang	Feb. 09
The Role of Asymmetric Cost Information in a Finitely Repeated Supply Chain Relationship	C.C. Lee, D. Zhou	May 08
An Empirical Study of Order Variability in a Make-to-Stock Supply Chain	S. Willems, J. Zhang	Feb. 08
The Relationship Between Hospital Financial Performance And Performance On The Hospital Quality Alliance Process Of Care Measures	M. Shwartz, R. Kang, E. Pekoz, X. Wang, A. Cohen, J. Restuccia	Feb. 08
Should Large Hospitals Teach Less? An Empirical Study of the Relations between Hospital Volume, Teaching Status and Service Quality	C. Theokary	Jan. 08
An Empirical Study Of Inventory Policy Choice And Inventory Level Decisions (Previous title: Why do Some Managers Use an Non-optimal Inventory Policy? An Empirical Investigation)	S. Willems	Dec. 07
Estimating Hospital Demand and Its Associated Service Quality (Technical Report)	C. Theokary	Feb. 07
Process Consistency and Service Quality in US Hospitals: An Empirical Investigation		Nov. 06

Published Papers:

Ren, Z. J., M. Cohen, T. Ho, and C. Terwiesch. 2008. Sharing Forecast Information in a Long-term Supply Chain Relationship: The Role of Customer Review Strategy. Operations Research, forthcoming.

Shwartz, M., Z. J. Ren, E. Pekoz, X. Wang, A. Cohen, J. Restuccia. 2008. Estimating A Composite Measure of Hospital Quality From the Hospital Compare Database. Medical Care, 46(8): 778-785.

Ren, Z. J. and Y-P. Zhou. 2006. Call Center Outsourcing: Coordinating Staffing Levels and Service Quality. Management Science, 54 (2). 369-383 (This paper won the 2nd place award in the INFORMS 2006 Junior Faculty Paper Competition).

Terwiesch, C., Z. J. Ren, T. Ho, and M. Cohen. 2004. An Empirical Analysis of Forecast Sharing in the Semiconductor Equipment Industry. Management Science, 51(2). 208-220 (An early version of this paper won the Honorable Mention in the INFORMS 2004 MSOM Student Paper Competition).

Cohen, M., T. Ho, Z. J. Ren and C. Terwiesch. 2004. Measuring Imputed Costs in the Semiconductor Equipment Supply Chain. Management Science 49(12). 1653-1670.

Ren, Z. J.  2003.  An Empirical Analysis of Forecast Sharing in the Semiconductor Equipment Industry (Extended Abstract of Winners of MSOM Student Paper Competition), Manufacturing and Service Operations Management. 5-1(Winter 2003). 70-73.